Product Information

What types of jewelry do you offer?
We offer a sparkling collection of anklets, bracelets, earrings, hair accessories, necklaces, and rings. Each piece is crafted with meaning and designed to accompany you on every adventure.
How is your jewelry crafted?
Our jewelry is meticulously crafted with attention to detail and infused with meaning. We focus on creating elegant pieces that celebrate your uniqueness and help you shine brighter every day.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We employ industry-standard security measures to ensure your payment information remains safe and confidential throughout the transaction process.

Shipping & Delivery

Where do you ship?
We offer global delivery to most countries worldwide. However, we currently cannot deliver to certain remote areas and parts of Asia. We appreciate your understanding.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, delivering within 15-25 days after dispatch.
How long will it take to receive my order?
Orders are processed within 1-2 business days. Delivery times vary based on your selected shipping method: 10-15 days for Standard Shipping and 15-25 days for Free Shipping after dispatch.
Will I receive tracking information?
Yes, you’ll receive tracking information once your order is on its way, allowing you to follow its journey until it sparkles in your hands.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. For more details, please visit our Returns Policy page or contact our customer service team.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process and ensure a smooth experience.

Account & Customer Service

How can I contact customer service?
Our customer service team is here to assist you with any inquiries. Reach us at [email protected], and we’ll respond promptly.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders more easily and provides a faster checkout experience for future purchases.
Have more questions? Our customer service team is always here to help you. Contact us at [email protected] and we’ll be happy to assist you.