At Juliana Shop, we take pride in crafting exquisite jewelry that adds sparkle to your life. We want you to be completely delighted with your purchase. If for any reason you are not satisfied, our hassle-free returns and exchanges policy ensures your shopping experience remains as brilliant as our collections.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receipt of your order. All returned items must be in their original condition – unworn, unaltered, and with all original packaging and tags attached.

Non-Returnable Items

To maintain hygiene and quality standards, the following items cannot be returned or exchanged:

  • Earrings (for hygiene reasons)
  • Any personalized or custom-made items
  • Items that show signs of wear, damage, or alteration

Return Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Authorization: We will respond within 2 business days with a Return Authorization Number and instructions.
  3. Package Your Item: Securely package the item in its original packaging, including all tags and certificates.
  4. Ship Your Return: Mail the package to our address (provided in your return authorization email) using a trackable shipping service. Return shipping costs are the customer’s responsibility.

Exchange Process

Follow the same process as returns, but clearly indicate that you wish to exchange the item and specify your desired alternative product. Exchanges are subject to availability.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (credit/debit card or PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility

Note: International returns may be subject to customs fees or import taxes, which are non-refundable and the customer’s responsibility.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Juliana Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please specify reason]

For exchanges: I would like to exchange for [Product Name/SKU if known].

Please provide instructions on how to proceed with the return/exchange process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Return Shipping Address

Upon receiving your return authorization, you will be provided with our return address:

Juliana Shop
436 Grant View Drive
Milwaukee, US 53213

Need Assistance? Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

At Juliana Shop, we believe in the timeless beauty of our jewelry and your complete satisfaction. Our returns policy reflects our commitment to quality and your shopping pleasure.