Shipping Policy

At Juliana Shop, we are dedicated to ensuring your experience is as exquisite and seamless as our jewelry. From the moment your order is placed to its delivery and beyond, we are committed to your complete satisfaction. Below, you will find detailed information on our shipping methods and our hassle-free returns policy.

Shipping Information

We are delighted to offer worldwide shipping (excluding Asia and a few remote regions).

Order Processing Time: All orders are meticulously prepared and processed within 1-2 business days before being handed over to our shipping partners.

Shipping Methods & Delivery Timeframes:

• Standard Shipping (DHL or FedEx): $12.95. Your order will be delivered within 10-15 business days after shipment.
• Free Shipping (EMS): Available for orders over $50. Your order will be delivered within 15-25 business days after shipment.

You will receive a tracking number via email once your order ships, allowing you to follow its journey to your doorstep.

Returns & Exchanges Policy

We want you to be utterly delighted with your Juliana Shop purchase. If for any reason you are not completely satisfied, we offer a straightforward returns and exchanges policy within 15 days of receiving your order.

Non-Returnable Items

To uphold the highest standards of hygiene and quality, the following items cannot be returned or exchanged:

• Earrings (due to intimate hygiene reasons).
• Any personalized or custom-made items.
• Any item that shows signs of wear, damage, or alteration, or is not in its original condition with all tags and packaging intact.

How to Initiate a Return or Exchange

Please follow these simple steps to initiate your return or exchange:

1. Contact Us: Within 15 days of receiving your order, please email our customer service team at [email protected]. Include your order number and the reason for your return or exchange request.
2. Wait for Authorization: We will respond within 2 business days with a Return Authorization Number and detailed instructions on how to proceed.
3. Package Your Item: Securely pack the unused, unaltered item in its original packaging, including all tags, certificates, and documentation.
4. Ship Your Return: Mail the package to the address provided in your authorization email using a trackable shipping service. Please note: Return shipping costs are the responsibility of the customer. For international returns, any applicable customs fees or import taxes are non-refundable and are also the customer’s responsibility.

For exchanges, please clearly state your desired alternative product in your initial email. Exchanges are subject to product availability.

Refund Information

Once we receive and inspect your returned item to ensure it meets our policy conditions:

• Refunds will be processed within 5-7 business days.
• The refund will be credited back to your original method of payment (Visa, MasterCard, JCB, or PayPal).
• Original shipping costs are non-refundable.

At Juliana Shop, we believe in the timeless beauty of our jewelry and your complete satisfaction. Our policies reflect our unwavering commitment to quality and your shopping pleasure.